Marketing Register

Data controller

Mandatum Life Insurance Company Limited (Mandatum Life) (Business ID 0641130-2)
Bulevardi 56
00120 Helsinki

Contact information for the data protection officer

Mandatum Life data protection officer contact is following:
Mandatum Life Insurance Company Ltd.
Vesa Tupala, Data Protection Officer
P.O. Box 627

In Baltics you can contact Mandatum Life’s customer service in each country with regard to data protection issues.

Mandatum Life, Customer Service
Lõõtsa 12, Tallinn, tel. +372 6 812 300

Kronvalda bulvāris 3 – 3, Rīga, LV-1010
LV tel. +371 67503333

Saltoniškių g. 2, Vilnius LT-08126
LT +370 5 210 9390 Vilniuje

Purpose and legal basis for the processing of personal data

The purpose of processing personal data is the marketing of Mandatum Life’s insurance and wealth operations products and services, the marketing of products and services of other companies belonging to the Sampo Group, the management of marketing authorisations and prohibitions, as well as the management of contact information.

The legal basis for the processing of personal data is the fulfilment of legitimate interests of Mandatum Life (for example, with regard to carrying out customer satisfaction surveys, developing services and direct marketing to current, former and potential customers) and in certain cases -consent.

Categories of data subjects

  • Current Mandatum Life customers
  • Former Mandatum Life customers
  • Potential customers
  • Mandatum Life website visitors

Disclosure of data

We may disclose personal data on the basis of the data subjects consent to other companies.

Transfer of personal data outside the European Union or the European Economic Area

Personal data is retained and processed mainly in the EU and the EEA. If data is transferred outside the EU and the EEA to countries for which the European Commission has not issued a decision of adequacy of data protection, we will take care of the data protection, for example, by utilising standard contractual clauses approved by the European Commission. Sensitive data is not transferred outside the EU and the EEA. Transferred data is processed only on behalf of Mandatum Life.

Retention period for personal data

Data of persons who have received an insurance quote is retained for 5 years after the quote was made. We retain the data of other potential customers for a maximum period of

Categories of personal data

The data we process depends on what person or customer category you belong to.

  • Basic personal data
    • For example, name, profession, language, age, contact information.
  • Marketing authorisations and prohibitions
    • For example, e-mail letter subscription, stated interests, benefits related to customership.
  • Contact information
    • For example, electronic messages.
  • Telephone recordings
    • Telephone recordings from Mandatum Life’s customer service in Estonia.
  • Network identification
    • For example, IP address.
  • Web page and e-mail data
    • For example, time spent on web pages, web pages visited during a session, page from which the visitor came to our web pages and links opened in Mandatum Life’s e-mail letters.

Rights of the data subjects

You have the right to access your personal data processed by Mandatum Life, the right to rectify the data and, when the conditions are fulfilled, the right to erase the data, the right to restrict or object to the processing of personal data, as well as the right to transfer the data elsewhere and the right to make a complaint to the appeal body. To learn more about your rights and how to use them, please see Mandatum Life’s privacy policy.