Insurance Claims

In case of an insured event we should be contacted at the first opportunity.
For more info please call 681 2300 or e-mail info@mandatumlife.ee.

How to act in case of:

Death of the insured

To claim the death indemnity, complete the application for indemnity payment and submit it to us with the death certificate. You can send the documents at info@mandatumlife.ee or deliver them to our Tallinn office at Lõõtsa 12, Tallinn, 11415.

For additional information, please contact us by phoning 681 2300, or sending an e-mail to info@mandatumlife.ee.

Critical illness

You can let us know of your illness either in our online customer web E-life, by sending an e-mail to info@mandatumlife.ee or by phoning on 681 2301. After submitting the claim report, please submit the following documents to our Tallinn office:

1. Application for Indemnity completed by the the applicant;
2. Medical documents regarding the diagnosis of a critical illness and performed treatment.For additional information, please contact us by phoning 681 2300, or sending e-mail to info@mandatumlife.ee.

Accident resulting in injury or disability

In case of an accident, please inform us of what happened as quickly as possible, desirably in 3 working days after the accident.

You can let us know of the accident either in our online customer web E-life, by sending an e-mail to info@mandatumlife.ee or by phoning on 681 2301.

After submitting the claim report, please submit the following documents to our Tallinn office:

  1. Application for Indemnity completed by the the applicant
  2. A doctor’s certificate on Mandatum Life’s template (in Estonian) completed by the a doctor (in case the contract includes daily allowance)
  3. A certificate of incapacity for work (n case the contract includes daily allowance)
  4. In case of bone fractures, your X-rays
  5. In order to claim disability indemnity, medical documents confirming permanent disability
  6. In case of a work accident, the work accident report
  7. In case of an injury, documents confirming treatment (hospital records)
  8. In case of traumas, insurance indemnity will be paid in case you have an accident supplementary insurance contract with us.

For additional information, please contact us by phoning 681 2300, or sending an e-mail to info@mandatumlife.ee.